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Warranty

Every Diamond bow is backed by a lifetime warranty to the original owner. Each bow is specifically warranted against defects in materials and workmanship. Risers, limbs, eccentrics, cable rod, and limb pockets are all covered. Normal wear components specifically not covered under warranty include strings, cables, grips, and camouflage finish.

EXCLUSIONS

1. Original Owner. Warranty applies to the original owner only and is nontransferable.

2. Components Not Covered. Cables, strings, wheel bushings, bearings, paint and/or film dipped finishes are not included in warranty.

3. Damage Not Covered. Damage caused by abuse, mishandling, dry-firing, alteration or modification to original product, or shooting of arrows less than five grains per pound of draw weight may render the warranty void.

4. Warranty Card. For the Warranty to be in effect, the Warranty card must be completed and properly returned to Diamond - with a copy of the purchase receipt - within 30 days of purchase for Warranty to be in effect.

5. Authorized Dealer. The Diamond Warranty covers only bows bought from Authorized Diamond Dealers. Contact Diamond (877-269-2776) if you are unsure if the person you are buying from is an authorized dealer.

WARRANTY SERVICE

All products returned for warranty service should be returned to the dealer first for inspection and determination of any problem. Your sales representative or a customer service representative can help you determine if factory service is required or if your Pro Shop can repair the problem. The bow owner is responsible for the return freight to Diamond, and Diamond will in turn, pay for the return freight of the repaired product.

In the event that a bow must be returned for factory service, a Return Authorization (RA) number must first be obtained through your sales or customer service representative.

Bows returned to the factory without an RA number will be refused. All bows must include the following:

  • - A large, readable RA number on the outside of the box.
  • - A copy of the sales receipt if previously sold.
  • - Must be sent freight prepaid. No COD shipments will be accepted.
  • - Do not include accessories unless otherwise instructed. Diamond will not be responsible for loss or damage to any accessory left on the bow when shipped to Diamond.
  • - All methods of shipping by UPS or FED-EX only. Sender should insure all shipments.
  • - If your bow cannot be repaired, we reserve the right to replace your bow with a newer model.
  • - Diamond reserves the right to make parts substitutions on warranty coverage at Diamond's sole discretion and for any reason.
 

TURNAROUND TIME

Our goal at Diamond with all warranty returns is to have the bow out the door, shipped back to you within 72 hours after receiving it in our facility. Our customers are our greatest assets and we will give you the highest quality, most efficient service in the industry.